Shipping policy

Shipping Policy

Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day. Processing may take longer during promotional periods or periods of unusually high demand.

You may request to cancel your order before it has been processed or fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled.

Delivery Locations

We currently deliver to:

  • Lithuania

  • Germany

  • Denmark

Available delivery methods, prices and estimated delivery times will be displayed during checkout after you enter your delivery address.

We may expand delivery to additional European countries in the future.

Estimated Delivery Time

Estimated delivery usually takes 2–5 business days after the order has been dispatched.

Delivery estimates are provided for guidance and may vary depending on:

  • The destination country and address

  • Product availability and warehouse location

  • The selected delivery method

  • Carrier delays

  • Public holidays and peak periods

  • Weather conditions or other circumstances outside our control

Business days do not include weekends or public holidays.

Shipping Costs

Shipping costs are calculated during checkout based on the destination, package size, weight and selected delivery method.

If free delivery is available, the required order value and applicable conditions will be displayed on the website or during checkout.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing a tracking number or tracking link after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update.

Multiple Packages

Products may be dispatched from different European warehouses. Your order may therefore arrive in more than one package and at different times.

You will not be charged additional shipping fees if we divide your order into multiple shipments.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that the address can be changed after the order has been processed.

Additional delivery or reshipping costs caused by an incorrect or incomplete address may be charged to the customer.

Failed Delivery and Unclaimed Packages

If delivery cannot be completed, the carrier may leave instructions, attempt redelivery or send the package to a collection point.

The customer is responsible for collecting the package within the carrier’s specified period.

If an order is returned because it was refused, not collected or the address was incorrect, the actual return and reshipping costs may be deducted from the refund where permitted by law.

Damaged Packages

Please inspect the package when it arrives. If it is visibly damaged:

  • Photograph the package before opening it

  • Photograph any damaged product and packaging

  • Keep all original packaging

  • Contact us as soon as possible with your order number

We will review the issue and provide an appropriate solution according to our Return and Refund Policy.

Missing or Delayed Orders

If your tracking information shows that the order was delivered but you have not received it, please:

  • Check around the delivery location

  • Ask members of your household or neighbours

  • Contact the delivery carrier

  • Contact us if the package still cannot be located

Carrier delays do not automatically mean that a shipment has been lost. We may need to complete a carrier investigation before issuing a replacement or refund.

Customs Duties and Import Taxes

Orders delivered within the European Union generally do not require additional customs charges when dispatched from an EU warehouse.

If duties, taxes or import charges apply to a particular destination, they will be handled according to applicable law and any information displayed during checkout.

Contact Us

If you have questions about delivery or need help with an order, please contact us through the Contact page on our website and include your order number.